“myeyes is the program that takes optometry and dispensing into the 21st century. It helps provide a customised, patient first experience, to help your patients feel confident in their optical choices.
In the 12 months which we have been using myeyes, we have found that we have had higher average patient spend, significantly improved patient flow and amazing customer feedback.. We have also found that because myeyes chooses the lenses that the labs prefer, we have been able to speed up our job ordering time by 150%. It reduces errors and this means that we don't miss adding grind prices or other add ons.
This also means that new, and lesser experienced staff are able to focus on providing amazing customer experiences when choosing frames, knowing that myeyes will do all the hard work of lens selection for them. It's a win win.
It has now become an integral part of daily workflow, and we can’t imagine running our business without it.
Adrian Vecchio
Co-owner Russo Optometry Vic
“The check-in tool incorporated in to the myeyes program has become an invaluable way to accurately collect new patient information in a professional manner whilst capturing lifestyle questions, and in the current COVID well, starting the screening process for patients entering the practice. Collecting this data electronically saves time on the day of the patient’s eye test along with a quick streamline way of saving to our PMS”
“The various simulation tools, like the anti-reflective coating simulation, are useful both in the consulting room during lens discussions along with at the time of lens selection with the dispenser. The simulations are easy to use, simple and effective”
“The NPS features built-in to the myeyes program allow for an easily automated process of capturing our NPS rating, providing feedback to our team, along with quickly addressing any concerns raised from customers during the NPS feedback process”.
Aaron Henry
Owner Aaron Henry Optometry NSW
"The myeyes online booking system is a huge step forward for us at Rose Optometry. We wanted a system that could work with Optomate and also integrate a net promoter score as well as be used as a dispensing tool.
What we love is the ability for a patient to be able to book their own appointment either via the unique text link, or web link in an email recall as well as on the website.
Jim and his team are very proactive and fast in terms of help desk queries.
The NPS tool is automatic and has resulted in us doubling our google reviews in just under one month of use. Thanks Jim and the team! The final thing that we noted about the online appointment book was our ability to be in charge of our patient data."
Jagrut Lallu
Rose Optometrists NZ
